Jadwal Pelatihan E-Learning – Change Management and 8 Kotter Step
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What was true more than 2,000 years ago is just as true today. We live in a world where “business as usual” is change. New initiatives, project-based working, technology improvements, staying ahead of the competition-these things come together to drive ongoing changes to the way we work.
Whether you’re considering a small change to one or two processes, or a system wide change to an organization, it’s common to feel uneasy and intimidated by the scale of the challenge. You know that the change needs to happen, but you don’t really know how to go about delivering it. Where do you start? Whom do you involve? How do you see it through to the end?
There are many theories about how to “do” change. Many originate with leadership and change management guru, John Kotter. A professor at Harvard Business School and world-renowned change expert, Kotter introduced his eight-step change process in his 1995 book, “Leading Change.”
1. Create Urgency
- Identify potential threats and develop scenarios showing what could happen in the future.
- Examine opportunities that should be, or could be, exploited.
- Start honest discussions, and give dynamic and convincing reasons to get people talking and thinking.
- Request support from customers, outside stakeholders and industry people to strengthen your argument
2. Form a Powerful Coalition
- Identify the true leaders in your organization, as well as your key stakeholders.
- Ask for an emotional commitment from these key people.
- Work on team building within your change coalition.
- Check your team for weak areas, and ensure that you have a good mix of people from different departments and different levels within your company
3. Create a Vision For Change
- Determine the values that are central to the change.
- Develop a short summary (one or two sentences) that captures what you “see” as the future of your organization.
- Create a strategy to execute that vision.
- Ensure that your change coalition can describe the vision in five minutes or less.
- Practice your “vision speech” often.
4. Communicate The Vision
- Talk often about your change vision.
- Address peoples’ concerns and anxieties, openly and honestly.
- Apply your vision to all aspects of operations-from training to performance reviews. Tie everything back to the vision.
- Lead by example.
5. Remove Obstacles
- Identify, or hire, change leaders whose main roles are to deliver the change.
- Look at your organizational structure, job descriptions, and performance and compensation systems to ensure they’re in line with your vision.
- Recognize and reward people for making change happen.
- Identify people who are resisting the change, and help them see what’s needed.
- Take action to quickly remove barriers (human or otherwise).
6. Create Short-Term Wins
- Look for sure-fire projects that you can implement without help from any strong critics of the change.
- Don’t choose early targets that are expensive. You want to be able to justify the investment in each project.
- Thoroughly analyze the potential pros and cons of your targets. If you don’t succeed with an early goal, it can hurt your entire change initiative.
- Reward the people who help you meet the targets.
7. Build On The Change
- After every win, analyze what went right and what needs improving.
- Set goals to continue building on the momentum you’ve achieved.
- Learn about kaizen, the idea of continuous improvement.
- Keep ideas fresh by bringing in new change agents and leaders for your change coalition.
8. Anchor The Change
- Talk about progress every chance you get. Tell success stories about the change process, and repeat other stories that you hear.
- Include the change ideals and values when hiring and training new staff.
- Publicly recognize key members of your original change coalition, and make sure the rest of the staff-new and old-remembers their contributions.
- Create plans to replace key leaders of change as they move on. This will help ensure that their legacy is not lost or forgotten.
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